Terms of Service
Last updated: 26 September 2026
Agreement
By creating an account or using My Church Calls, you agree to these terms. If you are setting up calls on behalf of a church or organisation, you confirm you are authorised to do so.
What this service is — and isn't
My Church Calls is a befriending and wellbeing companionship service: we place a short, friendly daily call with a devotional or encouraging thought and a simple keypress check-in, and we send alerts to the church, family or care circle you nominate if a call is missed or help is requested. It is NOT a medical, healthcare, monitoring, telecare or emergency service, and it is not a substitute for professional medical care, a personal alarm, or regular in-person contact. The alert features are a helpful extra layer of reassurance, not a guaranteed safety or response system, and no clinical or medical judgement is made on any call.
Consent obligations
You agree to obtain and record proper consent from each person before enrolling them for calls, and to stop calls promptly if consent is withdrawn. You are responsible for the accuracy of the contact details you provide.
Acceptable use
The service must be used lawfully and only for genuine wellbeing and pastoral care. It must not be used to harass, mislead or contact anyone without their consent.
Free trial & billing
Paid plans begin with a 7-day free trial and no card is required to start. After the trial, subscriptions are billed in advance via Stripe at the plan rate shown at sign-up. You can cancel at any time, effective at the end of the current billing period.
Not an emergency service
My Church Calls is not a medical device, alarm or emergency service. While we make reasonable efforts to place calls and send alerts reliably, we cannot guarantee delivery of any specific call, SMS or email, and you should not rely on it as the sole means of safeguarding a vulnerable person.
Availability
We aim for high availability but the service is provided 'as is'. We may occasionally need to perform maintenance or make changes to keep it running well.
Liability
To the fullest extent permitted by law, our liability for any claim arising from the service is limited to the fees you paid in the preceding three months. Nothing in these terms excludes liability that cannot lawfully be excluded.
Cancellation
You can cancel your subscription at any time from your billing settings. On cancellation, calls stop at the end of the paid period and personal data is handled as described in our Privacy Policy.
Changes
We may update these terms from time to time. We will notify account holders of material changes, and continued use after changes take effect constitutes acceptance.
Contact
Questions about these terms? Email hello@mychurchcalls.com.